Privacy Policy for Vector Holdings Group LLC

Last updated: 07/26/2024

Introduction

Welcome to Vector Holdings Group LLC ("we", "our", "us",)

This privacy policy explains how Vector Holdings Group LLC collects, uses, and shares information when you use the My Mobile Account Application developed by us. The app allows consumers to access and manage their mobile cell phone accounts with Q Link Wireless LLC and/or Hello Mobile Telecom LLC.

Information We Collect and How We Use It

Vector Holdings Group LLC collects various types of information about activity on our mobile applications and/or websites such as My Mobile Account app, qlinkwireless.com, hellomobile.com and mymobileaccount.com.

• Personal Information: May include but is not limited to, your name, phone numbers, payment information, email address, and other details you provide when creating an account or using our services.
• Usage Data: We collect data about how you interact with the mobile application and/or websites, such as features used, pages visited, and time spent on the app/website.
• Device Information: Information about your device, including IP address, device ID, operating system, and browser type.
• Location Data: If you allow access, we may collect and process information about your device's location. This information is also used for third-party advertising, preventing fraud or illegal activities, investigating violations of our Terms and Conditions, responding to your inquiries, developing network integrity, and implementing security procedures.

Vector Holdings Group LLC will disclose customer identifiable information as required by subpoena, search warrant, or other legal process or in the event that such customer is engaging in unlawful use of our mobile applications/websites. When we use third parties to perform services on our behalf, we cannot ensure that all of your customer identifiable information will never be disclosed, as regulatory and/or other requirements may make disclosure necessary.

How We Collect Information

Anytime a user visits Vector Holdings Group LLC's mobile application and/or websites we may obtain and capture information that may allow us to identify you via cookies, server log files, web beacons, website widgets and other technologies. If you do not wish to utilize cookies, you have the ability to disable this feature within your individual web browser and/or device. However, by disabling cookies, a customer will not have access to certain areas of our mobile app and/or websites through the cookie-disabled browser.

Third Party Websites

Websites may from time to time contain links to other websites. As such, Vector Holdings Group LLC cannot be responsible for the content or privacy practices of third-party websites. Third party websites may collect personal information from our users and as such, you should be aware of the privacy policies of all third-party websites.

Safeguarding Your Personal Information

Vector Holdings Group LLC does not sell any personally identifiable information to third parties. We only maintain information about you in our business records while you are a customer of Q Link Wireless and/or Hello Mobile, or until it is no longer needed for business, tax, or legal purposes. However, some federal and state rules require us to maintain personally identifiable information on our subscribers for up to five (5) years after you have ceased your business relationship with us.

Children's Privacy

Vector Holdings Group LLC services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 unless that child's parent or legal guardian is utilizing the child's information knowingly as a means to attempt to gain services. In this situation, any information collected will appear to be the personal information of the actual adult user and treated as such under this Privacy Policy. We do not collect any information from anyone under the age of thirteen (13) that is not submitted to us.

Vector Holdings Group LLC mobile applications and services may be used by minors without our knowledge. If we become aware that we have inadvertently received personal information from a user under the age of 13, we will delete such information from our records.

Parental Control: If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us using the contact information provided below. We will take appropriate steps to remove such information from our systems.

Data Collection from Minors: For children aged 13 to 18, parental or guardian consent may be required for the collection of personal information. We encourage parents and guardians to monitor their children's use of the internet and mobile applications.

If you have questions or concerns about our children's privacy policy, please contact us using the contact information provided below:

Privacy Policy Changes

Vector Holdings Group LLC reserves the right to change our Privacy Policy from time to time by publishing new terms on our website at any time and your access and use of the mobile application and/or websites thereafter constitute your acknowledgment and acceptance of such amended policy. This Privacy Policy does not create any legal right for you or any third parties.

BY MAIL:

Vector Holdings Group LLC
499 E SHERIDAN ST, STE 200
DANIA, FLORIDA 33004

By PHONE: 1-888-910-5411

BY FAX:
1-855-837-5465